Privacy Policy
This privacy policy explains how StartMallorca collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
Last updated: June 17, 2025
Data Controller
FeelX GmbH
Lichtstraße 25a, 50825 Cologne, Germany
Email: hola@startmallorca.com
+49 (0) 151 270 78 548
Felix Schürholz
Data Protection Officer: hola@startmallorca.com
1. Information We Collect
We collect different types of information depending on how you interact with our services:
Personal Information
- Name and email address (when you subscribe or contact us)
- Nationality and residency status (in planning wizard)
- Communication preferences
Usage Data
- IP address (anonymized for analytics)
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
Communication Records
- Support inquiries and responses
- Feedback and survey responses
- Newsletter interaction data
2. How We Use Your Information
We process your personal data for the following purposes, each with a specific legal basis:
Provide and improve our services
Deliver content, maintain website functionality, and enhance user experience
Send newsletters and updates
Share relevant information about Mallorca and our services (you can withdraw consent anytime)
Customer support
Respond to inquiries and provide assistance with your questions
Website analytics
Analyze usage patterns to improve our platform (with anonymized data)
Security and fraud prevention
Protect our platform and users from security threats and abuse
3. Information Sharing and Data Transfers
We limit data sharing to essential service providers and legal requirements:
Service Providers
We share data with trusted third parties who help us operate our platform:
| Service | Purpose | Location | Safeguards |
|---|---|---|---|
| Google Analytics | Website analytics | USA | EU-US Data Privacy Framework, Data Processing Agreement |
| Email Service Provider | Newsletter delivery | EU | GDPR-compliant data processing agreement |
| Hosting Provider | Website hosting | EU | GDPR-compliant data processing agreement |
Legal Requirements
- When required by law or court order
- To protect our rights and safety
- To investigate suspected fraud or security incidents
With Your Consent
We may share information in other circumstances with your explicit consent.
4. Data Storage, Security, and Retention
Data Storage
Your data is primarily stored within the European Union. Where data is transferred outside the EU, we ensure adequate protection through approved mechanisms.
Security Measures
- Industry-standard encryption (TLS/SSL)
- Access controls and authentication
- Regular security audits and monitoring
- Secure data centers with physical protection
- Staff training on data protection
Data Retention Periods
| Data Type | Data retention: |
|---|---|
| Newsletter subscriptions | Until you unsubscribe or 3 years of inactivity |
| Support communications | 3 years from last contact |
| Website analytics data | 26 months (Google Analytics default) |
| Planning wizard responses | Immediately deleted after session (not stored) |
5. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access (Article 15)
Request a copy of your personal data we hold
Right to Rectification (Article 16)
Correct inaccurate or incomplete personal data
Right to Erasure (Article 17)
Request deletion of your personal data ('right to be forgotten')
Right to Restrict Processing (Article 18)
Limit how we use your personal data
Right to Data Portability (Article 20)
Receive your data in a structured, machine-readable format
Right to Object (Article 21)
Object to processing based on legitimate interests
Right to Withdraw Consent (Article 7)
Withdraw consent for processing at any time
Exercising Your Rights
To exercise any of these rights, contact us at hola@startmallorca.com. We will respond within 30 days.
We may ask for identification to verify your identity before processing requests.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information, see our Cookie Policy.
Cookie Policy →7. Newsletter and Communications
Newsletter subscriptions are based on your explicit consent (Article 6(1)(a) GDPR).
- You can unsubscribe anytime using the link in emails
- We track email opens and clicks to improve content (with consent)
- Unsubscribe requests are processed immediately
- We do not share your email address with third parties for marketing
8. Protection of Minors
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent.
9. Automated Decision-Making
We do not use automated decision-making or profiling that would significantly affect you under Article 22 GDPR.
10. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email notifications.
11. Contact Information
For privacy-related questions or to exercise your rights:
Email: hola@startmallorca.com
Address: FeelX GmbH, Lichtstraße 25a, 50825 Cologne, Germany
Data Protection Officer: hola@startmallorca.com
We respond to all privacy inquiries within 30 days
12. Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)
https://www.ldi.nrw.de
Kavalleriestraße 2-4, 40213 Düsseldorf, Germany
You may also contact the supervisory authority in your EU country of residence.